Description
Instant Knowledge Base is an all-in-one WordPress plugin to create and manage an AI-powered knowledge base, wiki, internal documentation, or FAQ support center in just a few clicks. It’s designed for businesses, SaaS platforms, service providers, product developers, and anyone who needs to provide instant answers to customers, team members, or users.
✅ From structured articles to live AJAX search, feedback voting, and mobile responsiveness — this plugin brings everything you need to build a modern self-service support system.
Create and manage your documentation, FAQs, and help center — all within WordPress. Instant Knowledge Base empowers you to reduce support tickets, enhance customer satisfaction, and scale your support operations — even while you sleep.
✅ Fast, Flexible, and Fully Integrated
Built to work with any WordPress theme, Instant Knowledge Base offers a seamless experience for both administrators and users. Whether you’re supporting customers or onboarding team members, your knowledge base is just a click away.
LIVE DEMO:
🚀 Core Features
✔ Modern, Responsive Layout – Sleek, mobile-friendly design that adapts perfectly to any device.
✔ Custom Post Type for Articles – Easily create and manage structured knowledge base content.
✔ Help Topic (Category) Organization – Group articles into logical topics for intuitive navigation.
✔ Real-Time AJAX Search & Filters – Instant, dynamic results without page reloads.
✔ Shortcode Support ([instant_knowledgebase]) – Seamlessly embed your full knowledge base anywhere on your site.
✔ Pre-Built Layouts – Professionally designed templates that integrate smoothly with your theme.
✔ User Role Access Control – Limit visibility to logged-in users or specific roles with flexible settings.
✔ Global & Per-Article Access Settings – Set access permissions globally, or override them at the article level.
✔ Customizable Settings Panel – Tailor layout, behavior, and access controls to fit your needs.
✔ Most Viewed Articles – Automatically feature your most-read content to guide users.
✔ Related Articles Section – Encourage deeper engagement with relevant content suggestions.
✔ Like/Dislike Feedback System – Collect user sentiment to gauge article helpfulness.
✔ Custom Icons for Help Topics – Add icons to topics for better visual organization.
✔ Mobile-Optimized Experience – Flawless performance and readability on all screen sizes.
👨💻 Help Center & Support
Need help setting up? Want to explore features or request support?
📸 Screenshots
- Knowledge Base Home – Search bar and categories layout
- Single Article View – With feedback buttons and related content
- Help Topic – Help Topic View
- Responsive – Different Screens Responsiveness
💙 Love Instant Knowledgebase?
If this plugin saves you time or improves your support process, show your support:
Screenshots
Installation
You can install the Instant Knowledgebase plugin in three ways:
🔌 Automatic Installation (Recommended):
- Go to your WordPress dashboard.
- Navigate to Plugins > Add New.
- Search for “Instant Knowledge base”.
- Click Install Now, then click Activate.
💻 Manual Installation via FTP:
- Download the plugin ZIP from the WordPress.org plugin page or here.
- Unzip the file.
- Upload the folder
instant-knowledgebaseto the/wp-content/plugins/directory using FTP or your hosting file manager. - Go to Plugins > Installed Plugins and click Activate.
🧩 Upload via WordPress Admin:
- Download the ZIP file.
- Go to Plugins > Add New > Upload Plugin.
- Choose the downloaded ZIP file, click Install Now, and then click Activate.
Once activated:
– Navigate to Knowledge Base > Settings to configure options.
– Create a page and insert the shortcode [instant_knowledgebase] to display the knowledge base on your site.
FAQ
-
How do I display the knowledge base on my site?
-
Use the [instant_knowledgebase] shortcode on any WordPress page or post to display the knowledge base.
-
Can I restrict access to certain users?
-
Yes. You can enable user-role restrictions from Settings > Knowledge Base to control who can view articles.
-
Is this plugin mobile-friendly?
-
Yes, it is fully responsive and optimized for smartphones and tablets.
-
Can I customize the look and feel?
-
Absolutely. You can apply custom CSS or override the plugin’s templates to match your site’s branding.
-
Does it include article analytics?
-
Yes. Built-in view counters and a like/dislike feedback system help track user engagement.
-
Can I import or export articles?
-
Yes. The plugin includes import/export functionality for easy backup and transfer of knowledge base content.
-
Can I change the terms “Articles” and “Categories”?
-
Yes. You can rename “Articles” to “Knowledge Base” and “Categories” to “Help Topics” in the settings.
-
How do I organize articles?
-
Articles can be grouped using help topics (formerly categories) for better organization and navigation.
-
Can I control access per article?
-
Yes. You can set access permissions globally or override them on a per-article basis.
-
What happens when I uninstall the plugin?
-
The plugin provides options to retain or remove data, giving you more control during uninstallation.
Reviews
There are no reviews for this plugin.
Contributors & Developers
“Instant Knowledge Base – Create AI Supported Knowledge Base, Documentation, Wiki, and Help Center” is open source software. The following people have contributed to this plugin.
Contributors
Interested in development?
Browse the code, check out the SVN repository, or subscribe to the development log by RSS.
Changelog
1.0.2
– 2025-05-24
✨ Feature: Added option to restrict knowledge base access to logged-in users. This can be set globally, with the option to override on individual articles.
✨ Feature: Introduced import/export functionality for easier data management.
✨ Feature: Added more user control during uninstallation.
🔧 Tweak: Renamed Articles to Knowledge Base.
🔧 Tweak: Renamed Categories to Help Topics.
🔧 Tweak: Improved UI/UX for a smoother user experience.
🛠 Fix: Minor bug fixes and performance enhancements.
1.0.1
🔍 Improvement: Enhanced relevance of search results.
🎨 Fix: Corrected search result alignment to better match theme settings.
1.0.0
🚀 Initial Release
📚 Custom post type for Knowledge Base Articles
📚 Category-based organization
📚 AJAX-powered search and filters
📚 Shortcode support
📚 User role-based access restrictions
📚 Related Articles and Most Viewed sections
📚 Like/Dislike feedback system
📚 Fully responsive design
📚 Support for custom templates and CSS overrides