In the WordPress ecosystem, the absence of robust features for direct video messaging and screen recording with voiceover capabilities during customer support interactions has been a notable limitation. Furthermore, the scarcity of tools facilitating the creation of conversational forms for engaging with audiences has left a significant gap in the realm of personalized communication.
That’s why HelpGent, a revolutionary communication plugin designed to address these shortcomings. It emerges as a dynamic solution, seamlessly integrating the best features of videoAsk and Typeform within the WordPress environment. Offering unparalleled capabilities for direct video messaging, screen recording with voiceover, and the creation of engaging conversational forms, HelpGent aims to redefine personalized communication. It’s a comprehensive tool that bridges the existing limitations, providing users with a versatile platform for interactive and impactful customer interactions.
Moreover, HelpGent is the best TypeForm alternative form builder plugin which comes up with conversational forms for creating different types of forms like online surveys, collecting customer feedback, generating leads, etc. It also offers jaw-dropping qualities like video messaging, voice messaging, text messaging, and screen recording. With this awesome plugin, you can connect with your audience on a more personal level. This is the WordPress plugin where you can take your room to fatten your email list, generate more & more leads, and concrete the level of trust with your customers.
HelpGent, a form-building powerhouse akin to Typeform, redefines user engagement with conversational forms, saving incomplete data, incorporating advanced logic, and supporting anonymous submissions.
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CONNECTIVITY BEYOND LIMITS
Break free from the constraints of traditional communication channels using HelpGent. It transcends boundaries by fostering connectivity beyond limits. Engage with your audience, clients, or collaborators globally, breaking down barriers with a conversational multi step form platform designed for seamless, professional interactions with your audience.
MULTIFACETED RECORDING CAPABILITIES
HelpGent is not just a tool; it’s a symphony of communication options designed to empower users to express themselves with unprecedented versatility. Embark on a revolutionary form building journey with HelpGent. Seamlessly integrate video, voice, text, and screen recording into sophisticated conversational multi step forms, empowering you to convey ideas, engage in discussions, and capture information with unparalleled clarity and richness.
THE ONLY WORDPRESS PLUGIN FOR VIDEO MESSAGING
HelpGent transforms audience engagement with its interactive video messaging feature. Setting up video messages on your website is a breeze—just upload a video, allowing recipients to leave comments and questions for you to address in subsequent videos. This asynchronous communication tool provides an inbox for managing video, text, and audio messages. Enjoy the flexibility to connect anytime, anywhere, eliminating the need for physical proximity. With HelpGent, build a robust foundation for your business by ensuring the satisfaction of your customers.
A VERSATILE ALTERNATIVE TO TYPEFORM
HelpGent emerges as a dynamic alternative to TypeForm, offering a user-centric approach to form creation. With a focus on conversational forms, HelpGent goes beyond traditional structures, seamlessly blending video, voice, screen recording, and text features. Elevate your engagement with multi step forms, feedback mechanisms, contact forms, and surveys—all designed to enhance user interaction.
SCREEN RECORDING THROUGH MESSAGING MADE EASY
Experience seamless screen recording and sharing directly with your customers, setting you apart in customer service. Unlike other tools, HelpGent offers a unique out-of-the-box screen recording feature for enhanced customer interactions. It empowers your customers to share their thoughts effortlessly, allowing you to engage with their feedback at your convenience. Plus, the reciprocal nature of this tool enables you to interact with your customers in a similar manner.
INTRODUCING CONVERSATIONAL/MULTI STEP FORMS
We’re thrilled to announce our latest innovation Conversational/Multi Step Forms! Elevate your data collection process with intuitive, step-by-step forms that adapt to the unique needs of your audience. From welcoming screens to personalized end screens, HelpGent ensures a seamless and professional form-building experience. Simplify complex information gathering by breaking it down into manageable steps. Engage your audience in a conversation-like flow, ensuring a user-friendly and efficient experience with conversational or multi-step forms.
Facilitate business-ready communication with our multifunctional tools. Conduct engaging interviews, surveys, and gather valuable feedback through conversational and multi-step forms, offering a seamless and professional platform for interactions.
FORM THAT BREAKS THE NORM
Breaking away from the conventional single-page format, Conversational Forms utilize a multi step structure to present questions one at a time. This not only prevents overwhelming users with a barrage of information but also allows for a more focused and digestible interaction. Users progress through the form organically, enhancing comprehension and retention.
WHAT SETS HELPGENT APART?
Conversational Forms: Say goodbye to boring forms! With HelpGent’s conversational forms, collecting data becomes more like having a friendly conversation. It’s easy, interactive, and takes the snooze out of surveys.
Video Messaging: Why type when you can talk face-to-face? HelpGent video messaging feature adds a personal touch to your communication. It’s like having a virtual coffee chat with your audience.
Screen Recording with Voiceover: Need to explain something tricky? Use HelpGent’s screen recording with voiceover! It’s like giving a virtual tour with your own narration. Clear, simple, and much more fun.
Customization: Tailor your forms and communications to align seamlessly with your brand identity. Leverage our customizable screens, providing you with the flexibility to express your unique brand personality effortlessly.
Save Partially Filled Form Data: Never lose valuable insights! HelpGent’s unique feature ensures that even if users abandon a form midway, their responses are not lost. Unlike TypeForm, we save and store partially filled form data.
WHY SHOULD YOU USE HELPGENT?
Here is how HelpGent with its features will help you make your content stand out, increase conversion, build your audience’s trust, generate more leads, save your time, increase customer retention, and reduce support costs.
Kickstart your business with the splash of this plugin nothing like before.
👉 Unlimited Forms: Unlock the power of unlimited form creation in HelpGent’s free version. Effortlessly design a variety of forms by incorporating diverse elements, and customize each screen with different media, providing endless possibilities for your form-building endeavors.
👉 Unlimited Responses: Break free from response limits with HelpGent! Unlike Typeform’s restrictions on responses (only 10/month) in its free version, HelpGent empowers you with unlimited responses even in our free version.
👉 Conversational/Multi-Step Forms: Say goodbye to boring forms! HelpGent transforms the way you interact with forms, making them feel like engaging in conversations. It’s a refreshing change that boosts user involvement and completion rates.
👉 Guest User: Anyone, meaning even anonymous users without registration can initially send messages. This is a great thing to do to attract the leads to become your paid customers.
👉 Video Upload: You can upload a video whenever you need to do that to make everything easy and sort out the problems of your customer.
👉 Video Recording: With this plugin, both you and your customers can share your problems and solutions with ease just by recording a simple video.
👉 Voice Recording: Another amazing feature that you can enjoy absolutely free of cost, is the voice recording facility. You can send the voice to your customers and they finally receive and reply whenever they are free.
👉 Text Messaging: It’s a common phenomenon that a communication tool holds on. But, the difference between HelpGent and other tools is that it allows you to send/receive messages asynchronously.
👉 Customizability: A plugin is customizable which means you can fit your needs exactly the same way you want. And this is absolutely possible with the power of customizability of this plugin.
👉 Dashboard and Conversation: Effortlessly manage all interactions in one place. Admins can communicate directly with users, creating a streamlined and organized communication hub.
👉 Anonymous Submission: The “Anonymous Submission” feature in HelpGent allows anyone, including unregistered users, to effortlessly submit forms without the need for user validation processes.
👉 Advanced Logic: With HelpGent’s advanced conditional logic, you have the capability to dynamically adapt content, forms, and messaging based on specific user actions or responses. This level of customization empowers you to create a more intuitive and relevant journey, optimizing communication and engagement throughout the user’s interaction with your platform.
Core HelpGent Features in a Flash
➡️ Attractive conversational form builder with customization.
➡️ Effortlessly craft multi step forms with 18 free dynamic elements.
➡️ Enable users to articulate their thoughts, or information through text, audio, & video formats.
➡️ Tailor interactions with form bubble(floating widget) customization options.
➡️ Search & sorting conversations by text, videos, and voice.
➡️ Personalized interactions with advanced logic and conditional statements.
➡️ Collect unlimited responses in the free version.
➡️ Maintain unread status for future responses and follow-up.
➡️ Provide a seamless experience with a real-time “Time to Complete” estimate within the form.
➡️ Works as a survey form, feedback form, and contact form plugin.
➡️ Analyze user responses with detailed response summaries.
👉 Save Incomplete Data: Experience the power of HelpGent’s “Save Incomplete Data” feature, allowing users to capture and access valuable insights even from partially filled forms. This functionality ensures no user input goes unnoticed, contributing to a richer understanding of audience needs and preferences.
👉 Pre-made Templates: kickstart your form building journey, ensuring a quick setup and eliminating the need to start from scratch. There are many ready conversational forms, open-ended, feedback, survey, etc templates based on different topics.
👉 Screen Recording: With the screen sharing and recording option, your customers can cover their problems with screen recording and send them to you for solutions. In return, you can do the same with solving the issue sent back to your customers.
👉 Unlimited Video Recording: The default time is 2 minutes but you can increase the video recording length to your desired extent.
👉 Unlimited Voice Recording: Like video record length, you can record your voice as long as you can. It will facilitate you with everything you need to capture the documents with recording voice.
👉 Maximum Video Resolution (Default 720p): With HelpGent, you can have the space to enjoy the maximum video resolution. And, it can eventually spot the issues very precisely and thus can give it an accurate solution.
👉 Automatically Deletes Attachments: After a certain period of time, the attachments that are on the chat box will be deleted automatically even without any human touch.
👉 Email Footer: A footer is an email element placed at the bottom, which usually contains general information about a company. If you wish, you can customize the name and tag your own brand on it or delete it if necessary.
👉 Offload media to Google Drive: When you are going through tons of request files, you can offload those requests to Google Drive. Thus, you can unload your work pressure bringing the things aside.
👉 Offload media to Bunny Storage: Media will be stored in Bunny Storage which is one of the fastest and cheapest. It will significantly reduce server requests and load media faster to speed up your site.
👉 Collect Leads: Collecting leads with HelpGent is much easier. Through the help of a contact form, you can have the information of the leads and later on, you can persuade them to become your paid customers.
👉 Directorist Integration: Directorist HelpGent Integration puts Directorist and HelpGent on the same avenue. The integration helps you to make your directory website more accessible to your audience which eventually creates more leads and conversions.
👉 Customizable Screen with Media: Tailor your forms to reflect your brand. Easily integrate images and videos into your forms, providing a visually appealing and personalized experience for users.
👉 Display Each Form as a “Form Bubble”: Make your forms omnipresent with floating “Form Bubbles” allowing users to engage with forms seamlessly across all pages.
👉 Form Bubble Customizer: Tailor the form bubble to suit your style! With HelpGent, you have the flexibility to change the layout, add images, and insert custom text into the bubble, ensuring it aligns perfectly with your brand and preferences.
👉 Email Notification: When someone fills up a form or submits a form then the form owner will be notified with an email.
👉 3 Different Layouts: HelpGent comes with 3 different layouts that you can use to design your form.
👉 Conditional Screens: Conditional screens make it possible to display certain fields in a form only when the person filling it out meets specific criteria based on their responses to previous questions. These fields remain hidden until the required conditions are satisfied. It ensures that the form remains concise, and individuals completing it are not overwhelmed with unnecessary questions, allowing them to complete the form more efficiently.
👉 Conditional End Screen: A conditional end screen is essentially the conclusion or final destination within a form. It involves predefined conditions that determine whether the form progresses to the next question or directly leads to the end screen. These conditions strategically guide the user experience, deciding whether further questions are necessary or if the form can be concluded promptly based on the responses provided.
👉 Quiz(Coming soon): With HelpGent, you can effortlessly create engaging quizzes within your forms. Craft questions, set options, and even define correct answers to evaluate user knowledge or preferences
👉 Payment System(Coming soon): Payment Forms in HelpGent! Easily collect payments for your services or products with our upcoming feature. Streamline transactions directly within your forms for added convenience.
22 FORM ELEMENTS AND COUNTING
- Button: Encourage user interaction with a clickable and linkable button element.
- Date: Capture specific calendar dates with precision in your forms.
- File Upload: Allow users to attach files effortlessly, enhancing form flexibility.
- Long Text: Enable users to provide detailed responses with an extended text input field.
- Short Text: Collect concise information efficiently through a short text input field.
- Number: Gather numerical data accurately using a dedicated input field.
- Range Slider (Pro): Upgrade to the Pro version for an adjustable slider, adding a dynamic element to your forms.
- Address: Collect detailed location information with a dedicated address input field.
- Email: Ensure accurate and valid email submissions with this specialized element.
- Phone Number: Gather contact numbers seamlessly for streamlined communication.
- Website: Capture website URLs efficiently, enhancing user connectivity.
- Contact Info: Consolidate various contact details, promoting comprehensive user engagement.
- Text: Allow users to express thoughts with text-based responses.
- Voice: Enhance user expression with audio responses, adding a personal touch.
- Video: Capture visual feedback for a richer understanding of user sentiments.
- Screen Recording(Pro): Upgrade to the Pro version for screen recordings, fostering detailed communication.
Rating & Ranking (Pro)
- Rating: Solicit feedback through a rating system, gauging user satisfaction.
- Promoter Score: Measure customer satisfaction and likelihood of recommending your service.
Welcome & End
- Welcome Screen: Set the tone with an introductory screen, guiding users into the form.
- End Screen: Conclude the form experience with a closing screen, providing closure and appreciation.
- Dropdown: Simplify selections with a dropdown menu, optimizing user choices.
- Single Select: Facilitate straightforward choices with a single selection option.
- Multi Select(Pro): Allow users to make multiple selections, enhancing form flexibility.
- Picture Select(Pro): Incorporate visual choices with images, improving user engagement.
- Yes/No: Streamline decisions with a binary choice, adding simplicity to your forms.
- Unzip the downloaded zip file and upload the plugin folder into the
wp-content/plugins/directory. Alternatively, upload from Plugins >> Add New >> Upload Plugin.
- Activate the plugin from the Plugins page.
Click here for the Documentation.
What distinguishes HelpGent from other form building tools?
HelpGent stands out by offering a unique blend of video, voice, and text communication within dynamic conversational forms, providing a richer and more engaging user experience compared to traditional form builders.
Are there any specific advantages of using HelpGent over Typeform and VideoAsk?
Absolutely! HelpGent offers unique advantages over Typeform and VideoAsk. In addition to crafting dynamic conversational forms, HelpGent goes further by seamlessly saving partially filled form data, ensuring no user input is lost. What sets it apart, even more, is the frontend user dashboard, an exclusive feature absent in Typeform and VideoAsk.
Where are the videos and audio stored?
All the data is stored on your WordPress server, giving you full control over everything. Media offloading in external clouds like Google Drive and Bunny Storage is possible too. (One drive will be available soon)
Can I replace my contact form with HelpGent?
Absolutely! HelpGent offers a more dynamic, and engaging alternative to traditional contact forms with multi-step, video, voice, and screen recording features. Upgrade your contact form to HelpGent for a modern and efficient communication channel.
Do the recipients get notified in real time?
Yes, the recipients as well as the admin get real-time notifications through email upon receiving replies.
Is registration mandatory for visitors to send a message?
Absolutely not! Any visitors/guest can send video, voice, text, and screen recordings without registration.
How does the guest user receive replies and send follow-up messages?
After sending a message, a guest token is sent to the guest user’s email to access the conversation and send follow-up messages.
Is the conversation data encrypted/secured?
Yes, all the information is stored in your database, not any 3rd party servers like in live chats.
Can I use HelpGent with any theme?
Yes, HelpGent should work wonders with all the major themes.
Contributors & Developers
“HelpGent – Your Ultimate Help Agent for Conversational Form. Craft Multi Step Form with Video, Voice, Screen Recording, & Text Messaging Features” is open source software. The following people have contributed to this plugin.Contributors
Interested in development?
2.0.1 – 24 November 2023
- New: Two new pre-build forms
2.0.0 – 17 November 2023
- Added: Conversational/Multi-step form builder.
- Added: Form bubble customizer.
- Added: Pre made form templates.
- Added: 4 Different element layouts.
- Added: Anonymous submission feature.
- Added: view form summery.
- Added: 20+ custom elements.
1.3.6 – 13 November 2023
- Improved: Update notice.
1.3.3 – 20 July 2023
- Optimized: Reducing plugin size.
1.3.2 – 19 July 2023
- Optimized: Reducing plugin size.
1.3.0 – 16 July 2023
- Tweak: Excluded countdown time from screen recording time.
- Extend: Contact form fields (Website, Phone, Price, Requirements, File Upload).
- Added: Terms and Conditions checkbox.
- Fixed: Edit form next buttons, color changing, audio reply issue.
- Fixed: Chat head intro video time length issue.
- Fixed: ChatBox ShortCode not working.
- Fixed: Email issue.
- Fixed: Video recording issue in iPhone.
- Fixed: Form author is missing in conversations.
- Optimized: File Size.
- Improved: Settings Panel.
1.2.0 – 22 May 2023
- Added: Custom fields in text module.
- Added: Lazy loading and optimization.
1.1.4 – 28 April 2023
- Remove the external updater.
1.1.3 – 6 April 2023
- Readme and composer file updated.
1.1.1 – 4 April 2023
- Added: Message Edit, Delete, Reply, Forward.
- Added: React routing.
- Added: Added action and filter hooks.
- Added: Form author ownership.
- Fixed: Icon and range issue in audio message.
- Fixed: Form creation issue with email start with S.
- Fixed: Conversation sort by read/unread.
1.0.3 – 9 January 2023
- Update: Banner and Logo.
1.0.2 – 12 December 2022
- Improved: Attachments download URL.
- Improved: Video and voice recorder (Pausing System, Some UI changes, Back Button).
- Improved: Messenger sidebar user avatar list.
- Improved: Tag assigning & un-assigning process.
- Fixed: Initial settings data not saving.
1.0.1 – 30 November 2022
- Improved: Theme compatibility.
- Improved: Messenger app greetings text.
- Improved: Settings panel labeling.
- Fixed: Screen Recording Native Stop Button Does Not Work properly.
- Fixed: Messenger App Local Timezone format.
- Fixed: Archived conversation refreshing.
- Fixed: Video not starting after granting permission.
1.0.0 – 26 November 2022
- Initial launch