HAPPY – Helpdesk Support Ticket System

Changelog

/2.0.0 – 2026.08.05/
– Added: Auto-close cron interval setting (default 12 hours)
– Added: Secondary DB indexes; gated frontend assets; performance helpers for lists
– Updated: Defaults auto-close 72h / unanswered 24h; tickets_per_page from settings
– Fixed: Customer email content key migration; holiday shortcode; settings save pollution
– Added: Auto-close tickets after N hours without customer reply (with optional close reply message); 0 = disabled
– Added: Unanswered ticket alert — email admin after N hours without supporter reply; 0 = disabled (Email → Unanswered Ticket)
– Added: Ticket list row classes for overdue no-response tickets (happy-ticket-overdue, happy-ticket-unanswered-overdue, happy-ticket-awaiting-customer-overdue)
– Added: Extensibility — lifecycle do_action / apply_filters across tickets, replies, email, cron, access, lists, settings, FAQ/KB (see docs/HOOKS.md)
– Added: WooCommerce create form — require order + order item when Order required; show Order / Order item on ticket content
– Fixed: Style settings (table header/footer + tickets/replies pagination colors, custom CSS) now apply on the frontend
– Fixed: Auto-close tickets — query now targets supporter last-replies, paginates safely, and runs via WP-Cron + traffic fallback (auto_close_cron_interval_hours)
– Fixed: Close Ticket email is only sent on auto-close (controlled by “Send email on auto-close”); manual status changes no longer send email
– Fixed: Frontend tickets-per-page (cookie/request) respected in AJAX list refresh
– Fixed: WooCommerce order/item values submit correctly when selects sit outside the form (form attribute); item dropdown JSON escape; fields stacked one per row
– Added: Reports admin page — tickets created by day/month/year with status and category charts
– Added: WordPress dashboard widget — today’s tickets by form/category and completed count
– Added: System Status admin page (WordPress, server, plugin tables, pages) with support request form emailed to support@villatheme.com
– Added: Ticket title display format settings (padded ID, custom placeholders) in Tickets settings
– Added: Category counters on ticket list filters (Pending + Processing + Urgent)
– Added: Problem counters on ticket list filters (Pending + Processing + Urgent)
– Added: Frontend ticket list — filter by supporter (support managers only) with active-ticket counters
– Added: Admin tickets list — Select All and Shift+click range selection
– Added: Admin tickets list — bulk Assign to supporters (multi-select)
– Added: Bulk actions — Add categories / Remove categories (admin list + frontend supporter list)
– Added: Frontend ticket list — Supporter column and bulk Assign supporters (support managers only)
– Added: Ticket information — assign supporters (support managers only); new tickets start unassigned
– Added: Share ticket — Restricted / Shared with unique share link; view and reply without login; replies attributed to ticket owner
– Added: Admin tickets list — filter by supporter
– Added: Admin tickets list — sortable columns and Screen Options for visible columns
– Added: Admin ticket detail — “View ticket” button opens the frontend ticket URL
– Added: Pretty permalinks for tickets (/{list-page}/{id}-{slug}/) and author profile (/{list-page}/happy_{username}/)
– Added: Theme template overrides via {theme}/happy-helpdesk-system/ (child → parent → plugin)
– Added: Guest ticket access via secure _guest_token links (email {guest_token}, thank-you page, view/reply without login)
– Added: Knowledge Base directory layout with live search ([happy_list_kb layout="directory"])
– Added: FAQs accordion layout grouped by category with search ([happy_list_faq layout="accordion"])
– Added: Descriptions for all settings fields and sections
– Added: Permalinks settings for Knowledge Base / FAQs base slugs (Settings → Permalinks)
– Added: Editable Knowledge Base and FAQs archive subtitles in Page settings
– Updated: Ticket list title shows formatted ID + subject (e.g. #000001 Title); same on ticket detail
– Updated: Default ticket list hides Closed and Resolved tickets until filtered by status
– Updated: Ticket list default sort by status priority (Urgent → Pending → Processing → Resolved → Closed), then latest update
– Updated: Hide categories, problems, and supporters with zero active-ticket counters in list filters
– Updated: Removed ID column from ticket list; ID is shown in the Topic title
– Updated: Ticket list pagination — page counter and tickets-per-page on the same row; matched font sizes with reply editor
– Updated: Ticket replies (frontend + admin) — chat-style cards; customer left, supporter right with sky-blue border
– Updated: Frontend ticket reply — reply form always visible (removed show/hide reply toggles)
– Updated: Create ticket — “Back to Tickets” above the form (top-left), outside the form card
– Updated: Clearer Email and Page settings copy / shortcode help
– Updated: Removed [CANNED] label from replies when using a canned response
– Updated: Frontend ticket list (mobile ≤782px) — card layout for managers; status icon on same row as title
– Updated: Frontend ticket list (mobile) — Filter panel opens as left drawer with dark overlay
– Updated: Ticket detail (mobile, supporters) — Ticket information opens as right drawer with dark overlay
– Updated: Frontend bulk Assign / Categories selects (mobile) — multi-select expands and dropdown pushes content down
– Updated: List filter counters cached; admin/detail batch helpers; DataTables removed from frontend bundle
– Updated: Google reCAPTCHA v2/v3 (login/register/lost-password + create form when Captcha enabled); v3 score threshold
– Fixed: Administrator blocked from creating tickets by WooCommerce order check
– Fixed: Empty Problem column when ticket has no/invalid form ID
– Fixed: Bulk status change UI when selecting tickets
– Fixed: Knowledge Base / FAQ archive titles no longer show “Archives:” prefix
– Fixed: Single Knowledge Base — views count and linked categories display
– Fixed: reCAPTCHA verify scope, v2 onload timing, missing site key on create form

/1.0.12 – 2026.06.26/
– Updated: Compatible with WP 7.0

/1.0.11 – 2026.03.07/
– Fixed: Fixed some error

/1.0.10 – 2025.12.12/
– Fixed: Fixed security
– Updated: Compatible with WP 6.9

/1.0.9 – 2025.11.26/
– Fixed: Fixed security

/1.0.8 – 2025.10.15/
– Fixed: Fixed security

/1.0.7 – 2025.08.02/
– Fixed: Fixed security

/1.0.6 – 2025.07.26/
– Updated: Update support class
– Updated: Compatible with WP 6.8.2 and WC 10.0.3

/1.0.5 – 2025.04.18/
– Updated: Update support class
– Updated: Compatible with WP 6.8 and WC 9.8
– Fixed: Fixed display FAQs list

/1.0.4 – 2025.02.28/
– Updated: Min file
– Updated: Compatible with Wc 9.7 and WP 6.7.2
– Updated: Update support class

/1.0.3 – 2025.01.03/
– Dev: Add filter hook ‘helpdesk_user_role_administrator’ , ‘helpdesk_get_users_role_administrator’
– Updated: Compatibility check with WP 6.7.1 and WC 9.5

/1.0.2 – 2024.11.18/
– Added: Add more allowed file type
– Updated: Compatibility check with WP 6.7 and WC 9.4
– Updated: Update hook compatible with add ons for Envato
– Fixed: Resolved the issue where not all items in WooCommerce orders were displayed.

/1.0.1 – 2024.08.28/
– Fixed: Fixed some error

/1.0.0 – 2024.08.06/
~ The first released.